Refund AND return Policy

At UMAIMA HERITAGE, we stand behind the quality of our products.

If you are not completely satisfied with your purchase, you can return it within 10days of delivery for a full refund or exchange.

To be eligible for a return, your item must be in the same condition as when it was delivered, unworn, unwashed, and with all tags attached.

 We do not accept returns on items that have been altered or damaged.

To initiate a return, please contact our customer service team at  umaimaanwar33@gmail.com  with your order number and a brief explanation of why you are returning the item.

Once your return is approved, you will receive instructions on how to ship the item back to us.

Please note that shipping costs are non-refundable, and the customer is responsible for the cost of returning the item.

We recommend using a trackable shipping method for your return.

Once we receive your returned item and it is inspected, we will process your refund or exchange.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to 30 business days for the refund to appear in your account.

We hope you are satisfied with your purchase, but if for any reason you are not, please do not hesitate to reach out to us.

We are here to help and ensure you have a positive experience with UMAIMA HERITAGE.